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Terms & Conditions

WE UPDATED OUR TERMS & CONDITIONS ON JUNE 6, 2024.

1. ACCEPTANCE OF TERMS

By accessing, downloading, installing, or using the services provided by 5K Ignite, LLC (“5K Ignite”, “We”, “Us”, “Our”), whether or not you become a registered user (“User”, “You”, “Yourself”, “Your”), You agree to be bound by these Terms, which You acknowledge that You have read and understood.

We reserve the right, at Our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms at https://www.5kignite.com/terms-conditions/ on a regular basis to keep Yourself informed of any changes.

2. EARNINGS AND INCOME DISCLAIMER

5K Ignite, LLC does not guarantee any specific results or earnings from using our ideas, information, tools, or strategies. We guarantee your satisfaction with our training and offer a 30-day 100% satisfaction guarantee on all non-subscription products. If you are not happy for any reason with the quality of our training, simply request a refund. All our products and services are for educational and informational purposes only. Nothing on our site or in our content is a promise or guarantee of results or future earnings. Always consult your accountant, lawyer, or professional advisor before making any financial decisions. You alone are responsible and accountable for your decisions, actions, and results, and by registering with us, you agree not to hold us liable for your decisions, actions, or results, at any time, under any circumstance.

3. HOURS OF OPERATION

5K Ignite, LLC corporate office operates Monday through Friday from 9 a.m. to 5 p.m. EST, excluding government-observed holidays.

These policies and procedures apply to all 5K Ignite products sold on this site or any other site owned by 5K Ignite that includes a link to this page.

4. RETURNS AND CANCELLATIONS

4.1 Physical Returns, Non-Subscription Products & Shipping

Returns & Non-Subscription Cancellations

  • Our 100% money-back guarantee covers the product price only and does not include shipping and handling fees.
  • Customers must contact our support department for a Return Authorization Number (RMA), which must be displayed on the outside of all return packages. Packages without RMA numbers will not be accepted.
  • Refunds will be processed within 30 days of receiving a return or a valid refund request. Refunds will be issued to the original credit card or mailed as a check to the billing name and address.
  • You have 30 days from the date of purchase to return the product for a refund. Returns received after 30 days will not be processed.
  • Shipping costs from 5K Ignite, LLC to your location are non-refundable. You are responsible for the shipping costs to return the product to 5K Ignite, LLC.
  • We recommend using certified mail with a tracking number to ensure your return is not lost or damaged. Proof of return is required for refunds.

4.2 Subscriptions, Trials, and Digital Products

Free Trials: Your 5K Ignite membership may begin with a free trial. The free trial period lasts for one month or as specified during sign-up and allows new and certain former members to try the service.

Free Trial Eligibility: Eligibility for free trials is determined by 5K Ignite at its sole discretion. We may limit eligibility or duration to prevent abuse. We reserve the right to revoke the free trial and place your account on hold if we determine that you are not eligible.

Trial Billing: Your Payment Method will be charged for the monthly membership fee at the end of the free trial period, and your membership will automatically renew monthly unless you cancel before the trial ends.

Billing Cycle: Membership fees and any other charges you incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged monthly to your Payment Method on the calendar day corresponding to the start of the paying portion of your membership until you cancel. Membership fees are fully earned upon payment. In some cases, your payment date may change, for example, if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month.

Cancellation: You can cancel your 5K Ignite membership at any time, and you will continue to have access to the 5K Ignite service through the end of your monthly billing period. No refunds or credits are provided for partial-month membership periods. To cancel, go to the “My Profile” page on our website, select ‘Cancel Membership’, and follow the instructions.

5. TERMS OF SUBSCRIPTION RENEWAL

Trial members will be notified that their trial period is ending or that the paying portion of their membership has begun. We will continue to bill your Payment Method monthly for your membership fee until you cancel. To cancel your subscription, submit a ticket at ignite@5k.co.

Monthly 5K Ignite Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company of their intention to cancel.

Yearly 5K Ignite Subscribers will receive email notifications before renewal, and the yearly subscription will automatically renew at the stated retail price until the subscription buyer notifies the company of their intention to cancel.

6. 5K IGNITE CERTIFICATIONS AND MASTERY COURSES

You have 30 days from the date of purchase to review and preview the training course. Refund requests after this 30-day period will not be processed. No refunds will be issued once the final exam has started.

7. LIVE EVENTS

Events, information, and speakers listed on our Sites are subject to change without notice.

You have 60 days before the event to request a 50% refund of your ticket price or seat deposit. Refund requests made within 30 days of the event will not be processed. Unused tickets are forfeited and are not transferable to another event.

TICKET HOLDERS MAY NOT SELL, OFFER FOR SALE, AUCTION, RESELL, DONATE, ACT AS COMMERCIAL AGENTS FOR ANOTHER PARTY, OR OTHERWISE TRANSFER THEIR TICKETS WITHOUT THE PRIOR WRITTEN CONSENT OF 5K IGNITE.

7.1 Ticket Transfers

Ticket transfers are not processed 30 days prior to the event. A $50 transfer fee applies to all ticket transfers.

7.2 Process for Guest Tickets Transfers

Once a ticket purchase is confirmed, the Ticket Purchaser may change the assignment of the Guests accompanying them a maximum of 2 times by submitting a Guest Ticket Transfer Request to ignite@5k.co.

7.3 Ticket Resales

If a Ticket Purchaser cannot use all of the tickets purchased, they may submit a formal request to 5K Ignite to resell the tickets. There is no guarantee that tickets will be resold. If the tickets are not resold, no proceeds will be returned to the Ticket Purchaser.

8. LIVE STREAMS

Refunds are only provided if the customer is unable to watch the Livestream due to technical issues. Refund requests will only be considered on the first day of each respective event.

LIMITATION ON LIABILITY.

THE 5K IGNITE STREAM AND ALL ASSOCIATED CONTENT AND SOFTWARE, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE 5K IGNITE LIVE STREAM, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. 5K IGNITE DOES NOT GUARANTEE THAT YOUR USE OF THE 5K IGNITE LIVE STREAM WILL BE UNINTERRUPTED OR ERROR-FREE.

5K Ignite is not responsible for technical problems, network or line malfunctions, computer systems issues, servers, providers, computer equipment failures, software failures, or any other technical problems, including traffic congestion on the internet. If, for any reason, the stream cannot run as planned, including technical failures, 5K Ignite reserves the right to cancel, terminate, or suspend the offer and/or any subscription.

9. YOUR ACCOUNT

You agree to provide accurate and complete information when you register with, and as you use, the 5K Ignite Services, and you agree to update your account information to keep it accurate and complete. You agree that 5K Ignite may store and use the information you provide for use in maintaining and billing fees to your Account.

9.1 Access to Previous Purchases

As an accommodation to you, subsequent to acquiring 5K Ignite training, you may download previously acquired training (when available) onto any associated device. Some 5K Ignite training or services that you previously acquired may not be available for subsequent download or access at any given time, and 5K Ignite shall have no liability to you in such event. As you may not be able to subsequently download certain previously-acquired content or training, once you download an item, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.

5K Ignite reserves the right to change content options (including eligibility for particular features) or remove access without notice to any previously purchased training or content that is no longer valid or deemed out of date.

10. SOCIAL MEDIA GROUPS AND COMMUNITIES

Business owners of all levels are welcome here. We have community members of all skill and experience levels, from college students to entrepreneurs to multi-million dollar enterprises.

We want people to feel safe when using our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.

  • Business owners of all levels are welcome here.
  • Keep it respectful. Comments that are inappropriately negative, rude, or attacking will be deleted, removed, or we will ask you to revise your thoughts. Everyone is here to learn and grow, so anything violating that will be removed.
  • No pitching to the group. We have a strict ‘no shopping for customers’ policy in our groups. This includes pointing people to blog posts with your offers/affiliate offers and publicly asking members to join your own Facebook groups or communities. Be cautious of unsolicited private messages to group members.
  • No gated content. Content posted in the groups cannot be used to harvest leads in any way. If you need feedback or a review, post the direct PDF, document, or screenshot. Don’t require people to opt-in to view.
  • Respect confidentiality. Content gathered in our online community groups cannot be collected, repackaged, and/or shared outside the group. Every member of our communities has a right to privacy and the right to feel safe that their questions, answers, and experiences remain privy to group members only.
  • Keep it on topic. We reserve the right to remove posts based on off-topic content or offensive content.
  • Partnering with other members. Access to this group does not mean that 5K Ignite endorses anyone’s products or services. Please be cautious and do your due diligence when partnering with anyone in the group – don’t assume everyone is trustworthy. If you are looking for help implementing the stuff that 5K Ignite teaches, we do have a list of (vetted) partners.
  • Report posts that are breaking group policies. Due to the large amount of people in our groups and communities, it’s sometimes difficult for us to catch everything. If you see a post that is questionable, please report it, tag our community manager in the comments, or reach out to our community manager directly via private message so our team can review them.
  • Breaking the rules. Three warnings for rule-breaking behavior will result in a 7-day removal from the group. After the 7-day period, you are welcome to rejoin the group on a 30-day probation. If you break the rules again during your probation, you will be permanently removed from the community or group.

11. INTELLECTUAL PROPERTY

You agree that the 5K Ignite, including but not limited to 5K Ignite Products and services, graphics, user interface, audio clips, video clips, editorial content, templates, and the scripts and software used to implement 5K Ignite Services, contains proprietary information and material that is owned by 5K Ignite and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the 5K Ignite Services in compliance with this Agreement. No portion of the 5K Ignite Services may be reproduced in any form or by any means, without expressed written permission from 5K Ignite. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the 5K Ignite Services in any manner, and you shall not exploit the 5K Ignite brand in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.

Notwithstanding any other provision of this Agreement, 5K Ignite and its licensors reserve the right to change, suspend, remove, or disable access to any 5K Ignite products, content, or other materials comprising a part of the 5K Ignite brand at any time without notice. In no event will 5K Ignite be liable for making these changes. 5K Ignite may also impose limits on the use of or access to certain features or portions of 5K Ignite services, in any case and without notice or liability.

All copyrights in and to 5K Ignite, LLC (including the compilation of content, postings, links to other Internet resources, and descriptions of those resources) and related software are owned by 5K Ignite and/or its licensors, who reserve all their rights in law and equity. THE USE OF THE SOFTWARE OR ANY PART OF 5K IGNITE, LLC, EXCEPT FOR USE OF 5K IGNITE, LLC AS PERMITTED IN THIS AGREEMENT, IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.

5K Ignite, the 5K Ignite logo, other 5K Ignite trademarks, service marks, graphics, and logos used in connection with 5K Ignite, LLC are trademarks or registered trademarks of 5K Ignite in the U.S. and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with 5K Ignite Services may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks, and any use of such trademarks.

12. LIMITATION OF LIABILITY

THE SERVICES AND ALL INFORMATION, PRODUCTS, AND OTHER CONTENT INCLUDED IN OR ACCESSIBLE FROM THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND (EXPRESS, IMPLIED, AND STATUTORY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF TITLE AND NON-INFRINGEMENT AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ALL OF WHICH 5K IGNITE DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless 5K Ignite, its affiliates, officers, directors, employees, consultants, agents, licensors, and suppliers from any and all third-party claims, liability, damages, and costs (including, but not limited to, reasonable attorney’s fees) arising from your use of the Services, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

14. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Pennsylvania, without regard to its conflict of law principles.

15. DISPUTE RESOLUTION

Negotiation: In the event of any dispute arising out of or relating to this Agreement, the parties shall first attempt to resolve the dispute through good-faith negotiation. Either party may initiate the negotiation process by providing written notice to the other party, describing the nature of the dispute.

Mediation: If the parties are unable to resolve the dispute through negotiation within 30 days of the written notice being sent, the parties agree to submit the dispute to mediation by a mutually agreed-upon mediator. The costs of mediation shall be shared equally by the parties.

Arbitration: If mediation does not result in a resolution, any unresolved dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The decision of the arbitrator shall be final and binding upon both parties.

16. FINANCIAL SUCCESS DISCLAIMER

The Client acknowledges and agrees that 5K Ignite will provide marketing recommendations, strategies, and services based on best practices and past client results. However, 5K Ignite does not guarantee or promise any specific level of financial success or outcomes as a result of implementing these recommendations and strategies. The effectiveness of marketing efforts can vary based on numerous factors, and results are not guaranteed.

The Client further acknowledges that the implementation of marketing strategies involves inherent risks, and 5K Ignite shall not be liable for any claims, losses, damages, or expenses, including but not limited to loss of income or revenue, arising from the use of the recommended strategies. It is the Client’s responsibility to assess the suitability of the recommended strategies for their specific business and to make informed decisions regarding their implementation.

The Client understands that marketing outcomes may depend on external market conditions, competition, and other variables beyond 5K Ignite’s control. 5K Ignite will use our best efforts and expertise to provide valuable recommendations, but ultimate results may vary.

17. LIABILITY AND INDEMNIFICATION

Limits of Liability: Both parties agree that the liability of each party to the other, whether in contract, tort (including negligence), or otherwise, shall be limited to the total fees paid by the Client to the Service Provider under this Agreement, except as expressly provided otherwise in this Agreement.

Indemnification: Each party (“Indemnifying Party”) shall indemnify and hold harmless the other party (“Indemnified Party”) from and against any and all claims, losses, damages, liabilities, costs, and expenses, including reasonable attorney’s fees, arising out of or related to any third-party claim or suit that results from:

  • The Indemnifying Party’s breach of this Agreement.
  • The Indemnifying Party’s negligence or willful misconduct.

However, it is expressly understood that the Client shall be solely responsible for any claims, losses, damages, liabilities, costs, and expenses arising from ADA non-compliance, copyright issues, and anything not related to the creation and delivery of the 5K Marketing Action Plan (MAP) service.

18. AI TECHNOLOGY CLAUSE

Acknowledgment of Rapid Changes: The Client acknowledges that the field of artificial intelligence (AI), including the use of AI programs and applications such as OpenAI.com, Pinecone.co, ChatGPT, and similar technologies, is subject to rapid and significant changes. These changes can result from various factors, including but not limited to technological advancements, updates by AI service providers, and alterations in legal and regulatory landscapes.

No Liability for Industry Changes: The Service Provider shall not be held liable for any adverse effects, including delays, inability to fulfill specific functions, or alterations to the project scope, arising directly or indirectly from changes in the AI industry. This includes changes by AI suppliers, software developers, or legal and regulatory updates that may occur during or after the completion of the project.

Limitation of Liability: The Service Provider’s liability shall be strictly limited to the scope of work agreed upon in this contract. The Client agrees that the Service Provider cannot be held responsible for any business losses, indirect or consequential damages resulting from unforeseen changes in AI technology, industry practices, or legal requirements.

Flexibility and Adaptation: The Service Provider commits to adapting to changes in AI technology to the best of its ability. However, the Client understands that certain objectives initially deemed feasible may become unattainable or require alteration due to such changes.

Obligation to Inform: The Service Provider agrees to promptly inform the Client of any significant changes in AI technology or related legal frameworks that might impact the project’s scope, timeline, or outcomes.

Review and Reassessment: In the event of significant changes in the AI industry, both parties agree to review and, if necessary, renegotiate the terms of the project to accommodate these changes, while adhering to the principles of fairness and good faith.

Non-Refundability of Payments: The Client understands and agrees that any payments made to the Service Provider prior to the occurrence of significant changes in the AI industry, as outlined in this clause, are non-refundable. The Service Provider is not obligated to refund any payments already made by the Client, even in situations where changes in AI technology or legal frameworks affect the project.

19. LEGAL STUFF

We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

20. PAYMENTS

Payment Terms: Payments are automatically billed to the credit card you provide.

Credit Card on File Policy: When you provide a credit card to us you’re allowing us to bill that card without your consent each time based on the program you signed up for.

Recurring Monthly Invoices: Unless otherwise noted, you’ll find your invoices in your account area as they are paid.

Contact Information: If you have any questions or comments regarding these Terms, please contact us at ignite@5k.co or call 717-308-8089.

Acceptance: By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.